Privacy Policy
Last updated: March 26, 2026
At NovaSMM, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our platform and services.
1. Information We Collect
We collect information you provide during registration (name, email, password), payment information processed through secure third-party providers, usage data (orders, preferences), and technical data (IP address, browser type, device information). We do not collect social media passwords.
2. How We Use Your Information
We use your information to: provide and improve our services, process orders and payments, communicate with you about your account, send service-related notifications, detect and prevent fraud, and comply with legal obligations.
3. Data Security
We implement industry-standard security measures including 256-bit SSL encryption, secure payment processing (PCI DSS compliant), encrypted data storage, and regular security audits. We never store full payment card details on our servers.
4. Third-Party Services
We use third-party services for payment processing (Stripe, PayPal, cryptocurrency processors), analytics, and communication. These services have their own privacy policies. We share only the minimum data necessary for these services to function.
5. Cookies
We use essential cookies for authentication and session management. We may use analytics cookies to understand how our platform is used. You can control cookie settings through your browser preferences.
6. Data Retention
We retain your account data as long as your account is active. Order history is retained for 2 years for support and compliance purposes. You may request deletion of your data at any time by contacting support.
7. Your Rights (GDPR)
If you are in the EEA, you have the right to: access your personal data, rectify inaccurate data, erase your data, restrict processing, data portability, and object to processing. To exercise these rights, contact us at privacy@novasmm.com.
8. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete it promptly.
9. Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related inquiries: privacy@novasmm.com. For general support: support@novasmm.com. Data Protection Officer available for GDPR inquiries.